Refund policy
Return & Refund Policy (UAE)
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused, with tags
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, you can contact us at primemts01@gmail.com.
If your return is accepted, we’ll send you:
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A return shipping label (if applicable within the UAE)
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Instructions on how and where to send your package
Important: Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at primemts01@gmail.com.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care goods (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
UAE Policy Notice
This return policy is applicable for orders delivered within the United Arab Emirates (UAE).
Refunds
We will notify you once we’ve received and inspected your return and inform you whether your refund is approved.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 10 business days have passed since your refund was approved, please contact us at primemts01@gmail.com.